Refund policy
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day:
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, where you have ordered one or more goods in a single order and these are delivered together;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, where you have ordered multiple goods in a single order and these are delivered separately;
... - on which you, or a third party designated by you (other than the carrier), took possession of the last partial shipment or the last item, provided you ordered goods that are delivered in several partial shipments or items;
To exercise your right of withdrawal, you must inform us (Sven Kreis, Lindenweg 7, 76467 Bietigheim, Germany, phone number: +49 176 61403090, email address: info@ironmonkey23.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than 14 days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the 14-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning.
Exclusions and grounds for expiry
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
- for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To Sven Kreis, Lindenweg 7, 76467 Bietigheim, Email address: sportswearim23@web.de:
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
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